With this feature, it is possible now to set fees for students who either cancel too late or don’t show up at all. Here’s how it works:

Configurable Options

1. Max Hours to Cancel

This defines the cut-off point (in hours before class starts) for free cancellations.

• If a student cancels before this time, no fee applies.

• If a student cancels within this timeframe, they may be charged the Late Cancellation Fee.

2. Late Cancellation Fee

This is the amount charged when a student cancels too late—that is, within the Max Hours to Cancel window.

Important Exception: Students won’t be charged this fee if:

• They signed up for the class within this same timeframe (i.e. last-minute sign-ups).

• They were automatically added from the waiting list (e.g., someone else canceled, and they were bumped in).

3. No Show Fee

This is the fee charged when a student signs up for a class but doesn’t attend, and doesn’t cancel.

• The gym owner or coach will have the ability to mark students as “no shows” manually.

• When doing so, the system will prompt whether to apply the No Show Fee.

Important note:

If you’d like to activate this feature for your gym, please contact us on WhatsApp and include the following details in your message:

• The amount for the No-Show Fee

• The amount for the Late Cancel Fee

• The number of hours before class when students can no longer cancel